A Case Study Involving the Implementation of ExamSoft: Reflections and Lessons Learned

This case study describes the implementation of ExamSoft, an enterprise-level academic technology for assessing students’ performance, at a large College of Veterinary Medicine located in the United States. We describe the critical elements of the implementation with respect to managing multiple, and important, systems. We conclude by reflecting upon the implementation one year after initial launch and present our lessons learned. It is hoped this article will help other institutions planning to launch ExamSoft and other major academic technologies to both better prepare for implementation and enjoy a smooth implementation process.

Keywords: Assessment systems; classroom technologies; multimedia; computer-based assessments; assessment technology; medical education; veterinary education.