User's Sentiments and Information Seeking Behavior: A Case Study

The fifth law of library science indicates that the Library is a growing organism. Therefore, the library needs to increase the number of the users as well its services. This growth put pressure on the staff, collection, and services of the libraries and thus result in dissatisfaction among users towards the libraries. The user created a negative image of the libraries in the absence of adequate facilities, services, and staff behavior. The users are not coming to libraries rather they using alternate for their information needs. It is observed that neither libraries nor the users have bounding to supplement each other. The aim of present study is to elaborate the picture of the role of sentimental expressions in seeking information by the users. The emphasis given to the positive and negative sentiments expressed while getting information from the libraries. Keep in mind the sentimental aspects of the users; the present study tries to find out the answers to the questions such as how they feel, reacts and behaves if they did not receive their information. How the staff behavior influenced by information seeking approaches of the users. The major finding of the study reveals that sentiments play a significant role in the workplace; sentimental factors are equally important because they affect the general tone of discussion and influence the ways in which users pursue information.

Keywords: Information Seeking-Behaviour, Information- Sharing, Sentiments, Users-Sentiments, Academic Library, User-Service, Users-Habits.