Qualitative Evaluation of the Effectiveness of the Assisted Education Policy of Ethekwini Metropolitan Municipality

The technological, social, environmental, economic, political and other global changes continuously demand agile workforce that does not only comprehend these changes but are also able to keep up with the speed of rapid change. Workplaces are equally affected by these changes and this has created certain values, attitudes and expectations for the workforce. These changes demand that employees should be highly skilled, professional and ethical. Development of employees therefore becomes a sine qua non for employees to cope with these global changes.

Municipalities experience the same global changes therefore development of municipal employees becomes sacrosanct. eThekwini Municipality has recently developed an Assisted Education Policy to develop its employees to be able to keep up with all of these transformative global changes. It therefore becomes imperative to constantly evaluate effectiveness of this Policy.

Keywords: Assisted Education, Learning and Development, Development, Knowledge Workers, Employee Retention, Retention Strategies, Employee Benefits, Employee Satisfaction.