Technological Intelligence and organisational Performance: Moderating Role of Process Innovation

Previous studies have shown that technological intelligence is directly related to organizational performance. However, several studies indicated that the significance of the relationship between the variables must be moderated by other variables. Some authors argued that innovation plays an important role in the achievement of firm performance. Therefore, this study examined the relationship between technological intelligence and firm performance. It was observed that there is a gap in the relationship between technological intelligence and firm performance. In developing framework, this study integrated process innovation as a variable which mediates that relationship. This paper recommended that insurance companies should use their technological intelligence to enhance performance through process innovation.

Keywords: Technological intelligence, Firm performance, Process innovation